Have you ever purchased an item that didn’t quite live up to expectations? What about ordering something and receiving an entirely different product than requested? Are you all to familiar with bad service? Do you often get charged incorrectly?
If you’re paying full price for these items, you’re going to speak up.. well, most of us would. But what if you’re paying with a coupon, gift card, or using a special promotion?
Let’s say an item is on sale for $1.50 and you’ve got a $1 off coupon, leaving the final price at 50¢. That’s a great deal, right? What if that item rings up incorrectly at $2.50, would you catch it? If you did, would you say anything? All too many shoppers would feel a tinge of embarrassment at asking a cashier to double-check a price of an item that they are already obtaining at a discount, even if they technically aren’t. That sale price is the same as using the coupon against full price, so why on earth would you bother?
I had a meltdown last Saturday morning. Not a mental breakdown or anything, but I wasn’t too happy. Last Friday night, I ordered some pizzas from Domino’s with my Groupons that were about to expire. These Groupons were $8 and allowed you to purchase any pizza (including specialty). I purchased the gift cards with free credits I’ve received over time, so I essentially paid nothing for these pizzas.
I ordered one specialty Hawaiian and one Philly Cheesesteak pizza, which are regularly priced at $17 each. My total after using my Groupons was $1.15 for two pizzas. Great deal! Brad stopped to pick them up on his way home and by the time he got here, I’d already left for a workshop.
When I spoke to him on my way home, he mentioned that he’d had to rearrange the fridge to put all of the pizza in it. I assumed that it was just those two boxes and the box we had leftover from Pizza Hut a couple of nights before.
When I got home, I didn’t even check the fridge. I woke up the next morning, just CRAVING the Hawaiian (as their Hawaiian is delish). I open up the fridge, pull out the top box, and it’s cheese. CHEESE. CHEESE. Nothing but cheese. I was slightly perturbed because I didn’t use my Groupon that was valid for a specialty pizza on a $5 pizza. I was really perturbed that I had psyched myself up for a breakfast of Hawaiian pizza.
I pull out the next box. Philly Cheesesteak- exactly as ordered. Now I’m even madder because they got Brad’s pizza right.
Then I glance towards the bottom of the fridge, where there are TWO more Domino’s boxes. What the heck? I’m completely puzzled. I pull them out. One’s pepperoni, one’s ham and pineapple- which is NOT the same as the Hawaiian. I asked Brad why he ordered two extra pizzas. He denied it. We then notice that there are stickers with someone else’s name on the side of the box.
He had no idea how many I’d ordered. He walked in, gave my name, and was charged the $1.15 I told him to expect.
I picked up the phone to call and tell them that I’d received a cheese pizza instead of my specialty. Brad’s too busy laughing at me over my outrage to provide any input- then he stops. “You seriously aren’t calling them, are you? I paid $1.15 for 4 large pizzas.”
“But they gave us someone else’s pizzas and gave me a CHEESE pizza for my specialty one! I HATE cheese pizza!” I calmly reply (you believe me, right?).
“Honey, you are overreacting. It’s a 25¢ pizza. I’m sure they already figured out that they gave me too many pizzas and corrected it for the other family. You got 4 pizzas for the price of two- be happy.”
“But I didn’t order the other three! That is their fault. All I want is what I ordered.”
I think I’m going to pause this story right here…
What would you do? Would you call them? Would you just write it off? What if you were paying cash for these pizzas instead of using Groupons? I’m anxious to hear from you! Please leave a comment with your advice below. I’ll finish this one in the comments section after I hear your perspective!
Like this post? Check out the rest of our Diary of a Discount Shopper series!